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Return Policy

The following sales terms and conditions are drafted in accordance with industry practice. If there is any discrepancy between the Chinese and English versions, the Chinese version shall prevail.

1 Replacement Guarantee

1.1 You (i.e. the Customer) are entitled to return and replace the same products within 7 days from the date of purchase, provided that the products are proved and confirmed to be defective. Any products may only be replaced once.

1.2 If the replacement products are out of stock, you may exchange other available products of the same dollar value as at the date of purchase of the products.

1.3 The returned products must be in their original condition and packaging without any physical damage and/or scratch together with original sales invoice,receipts

1.4 This Guarantee shall not be applicable where the return and replacement of products are due to price fluctuation in the open market.

1.5 If the customer does not pay within 7 working days after placing the order, it will be deemed to cancel the order.

1.6 This Guarantee shall not be applicable for

        (a) products sold under special offers and/pr specially discounted products;

        (b) products broken, damaged or become defective by your inappropriate use or maintenance;

        (c) products without sales invoices, receipts

        (d) products with physical damage and/or scratches;

 

2 Refund

2.1 Subject to Clause 1 here in above, products are not refundable or exchangeable.Sold price on invoice is final, in the event of price adjustment, price difference is not refundable in any circumstances.

2.2 If the customer paid an extra amount, this can only be converted into points for the next purchase. If you insist on a refund, you will be charged an administrative fee of $50 each time due to administrative costs. Customers are advised to ensure the amount is correct before transfer..

 

3 Payment

3.1 You may be required to pay deposit(s) for the product. Such deposit(s) are not transferable for the purchase of other products. In the event that you pay any deposit to hold any products, the deposit shall be forfeited as administrative cost if the purchase is not completed within 30 days from the date of pre-order.If the product is out of stock, deposit paid by you (if any) shall be refunded to you without interest. Otherwise, the deposit is not refundable.

3.2 You shall be liable to pay the full purchase price of the product and delivery fee before our delivery of the product, failing which the company shall be entitled to withhold the delivery.

3.3 In the event of refund, all credit card payments shall be refunded through the card issuing/paying banks; All cash payments shall be refunded by cash; All bank transfer payments shall be refunded by bank transfer.

 

4 Delivery

4.1 All anticipated delivery dates and times are only estimates of the Company. The Company will endeavour to ship as early as possible, but will not be responsible for any loss or damage caused by delay or failure to deliver.